Arrival Times and Punctuality

On all phone calls, we'll answer your call immediately or call you back within 1 hour. With any service industry it is hard to give an accurate arrival time unless the job is booked for first thing in the morning. However, in all instances we can give you an approximate time of arrival. Please be aware we can only give an estimate time of arrival; this may change due to the unpredictability of our work. Sometimes we may be only able to initially indicate to you that we will be on-site before or after midday. If required, we can call you half an hour to an hour before our arrival. Regardless of our work schedule, we can fully guarantee that we will get to your job on the same day. It's all part of our commitment to providing a quality service.

Treating Your Property as Our Own

Drain Doctor appreciates that your house is your castle, and we respect that. We all have homes too. We promise to treat your property like our own, and we will leave it in the best possible condition on completion of our job. We aim to leave it neat and tidy with all the debris removed. Because all of our work is underground and generally under gardens, paving or lawns, we endeavour to leave it as we found it… if not better.

Our Fleet of Vehicles

All our vehicles are completely fitted out with the required equipment. This ensures that when we are on-site we have the necessary tools and equipment to undertake the task quickly and efficiently. In addition, all our vehicles are fitted out with a GPS system so we can accurately know the location of our crews; this enables us to quickly and easily direct them to their next job. This also eliminates any confusion on time spent on any specific job. .

Our Specialist Equipment

We have a range of diggers and trucks for any situation; all accompanied with qualified licensed operators. We specialise in tight site work where only small machines and barrows can access. Often we have to remove and import material using our electric conveyor system. Be assured no job is too big, too small, or too hard for us! .

Time Frames

We appreciate that all work is urgent. We undertake to start and finish your project as quickly as practically possible. We aim to remedy your drainage issue promptly and effectively, however sometimes this may require making a temporary connection until a permanent solution can be implemented. Be assured, we won't leave you standing up to your neck in it! .

Most of our unblocking or CCTV camera inspections take approximately one hour when on-site. This can vary a little depending on the particular problem. .

Our Team

All our staff are highly skilled, certified drainlayers or staff that work under their close instruction and supervision. We also have certified plumbers which also allows us to undertake work from small household repairs to large industrial installations. Our staff have been police checked in order to get clearance to work at the prisons including maximum security prisons as well as in highly regarded places such as Government House and Parliament. Our staff are presentable, honest, and aim to do their very best job possible in the most efficient time. With us, you don't just get the apprentice! What's more, we fully back up the quality of our work 100%. .

Complaints

If you have any issues with any aspects of our service please let us know. We take great pride in our work, and we wish to deliver only the very best in service. .

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