About Us
Why We're Different - Our Commitment to Service
Our Commitment to Prompt, and Reliable Service
We strive to provide quick responses to all our customers. If we can’t answer your call immediately, we guarantee a callback within one hour. Due to the nature of our work, providing an exact arrival time can be challenging; however, we will give you an estimated time of arrival. Please keep in mind that this estimate may shift based on the day’s demands.
In some cases, we may offer a window of arrival, such as before or after midday. If helpful, we’re happy to call you 30 minutes to an hour before our arrival. Rest assured, we are committed to arriving on the same day, as this promise is integral to our dedication to high-quality service.
Our Commitment to Respecting as Your Home
At Drain Doctor, we understand that your home is your sanctuary, and we respect it as such. Just as we care for our own homes, we pledge to treat your property with the utmost care. Once our work is complete, we’ll ensure everything is left in excellent condition, with all debris cleared and areas restored to their original state.
Since much of our work takes place underground—often beneath gardens, walkways, or lawns—we take extra steps to leave your property as pristine as we found it, if not better.
Fully Equipped and GPS-Enabled Fleet for Efficient Service
All our vehicles are fully outfitted with the tools and equipment needed to perform each job efficiently on-site. Additionally, each vehicle is GPS-enabled, allowing us to accurately track crew locations and quickly redirect them as needed, reducing delays and ensuring smooth, timely service.
The Right Equipment for Every Job
At Drain Doctor, we have the specialized equipment needed for any task—whether it’s unblocking a drain, performing a CCTV inspection, or completing complex repairs. Rest assured, no job is too big, too small, or too challenging for the experienced Drain Doctor team.
Prompt, Effective Service When You Need It Most
We understand the urgency of all drainage work, and we’re committed to starting and completing your project as quickly as possible. Our goal is to address your drainage issue promptly and effectively; however, if needed, we may set up a temporary solution until a permanent fix is in place, ensuring you’re never left in a challenging situation.
Most unblocking or CCTV inspections take about an hour on-site, though the exact time may vary depending on the issue. Rest assured, we’re dedicated to minimizing disruption and resolving your drainage needs efficiently.
Experienced, Certified Professionals Committed to Quality
At Drain Doctor, all our staff are highly skilled, certified drainlayers or work directly under their close supervision. Each team member has undergone police vetting to work at high-security facilities, including maximum security prisons, Government House, and Parliament. Our staff are presentable, trustworthy, and dedicated to delivering the highest quality results in a timely manner.
When you work with us, rest assured you’re working with seasoned professionals—not just apprentices. We stand fully behind our work, guaranteeing quality and customer satisfaction 100%.
Customer Satisfaction is Our Top Priority
As a small, family-owned business, Crystal and Lee believe that customer satisfaction is of the utmost importance here at Drain Doctor. We take every complaint seriously and are committed to addressing any issues with our service promptly.
Your satisfaction is our priority, and we are dedicated to finding solutions that meet your expectations. If you have any concerns, please don’t hesitate to reach out, and we will work to resolve them quickly and professionally.